Standard products
Contact the store promptly if an item arrives damaged, incorrect or materially defective. Eligibility and remedy depend on the facts and applicable law.
Personalised and custom work
Because these products are made to an agreed specification, change-of-mind treatment may differ. Defects or failure to meet the accepted specification are handled separately.
Before launch
Return windows, addresses, inspection steps, refund timelines and shipping responsibility must be confirmed by the business and reviewed for South African operations.